Frequently Asked Questions
How can I get in touch with customer service?
Get in touch with us via this link.
What are the operating hours for your customer service?
Our customer support team is available to assist you from Monday to Friday between 9:30am and 6:00pm Eastern Standard Time (EST).
Are Vet Aid products made in the USA?
Absolutely! All of our products are proudly manufactured and packaged exclusively in the United States
What are the shipping options?
There are 3 shipping options: 1) Ground Shipping (3-5 days), 2) Expedited Shipping (2-3 Days), 3) Next Day Shipping (1 Day).
How can I track the status of my order?
Tracking information is sent via email once a Label is printed. If you do not receive an email, please contact customer service at info@vetaidproducts.com or call +1 (772) 219-8183.
How do I cancel or change my order?
If you would like to cancel your order, please contact customer service at info@vetaidproducts.com or call +1 (772) 219-8183 as soon as possible.
How long will my order take to arrive?
Vet Aid makes every effort to ship orders within 24-48 hours. The best way to see when your order will arrive is to use the tracking number that should have been emailed to you.
What ingredients does Vet Aid use?
Vet Aid products are made with organic unrefined Red Sea salt along with other ocean and plant based clean ingredients. We adhere to strict quality standards and manufacture all our products in the United States.
Are Vet Aid products hypoallergenic?
Absolutely! Our products are all natural and free from harmful colors, chemicals, and fragrances making them hypoallergenic and safe for use.
Are Vet Aid products natural?
Yes, all Vet Aid products are naturally sourced and made with highest quality ingredients.
Are Vet Aid products tested on animals?
No, none of our products are tested on animals. We are committed to cruelty free practices.
What is Lysozyme and what are its benefits?
Lysozyme is a natural antibacterial enzyme that effectively combats over 650 types of bacteria, fungi, and viruses that can be harmful to the human body. It provides valuable protection and promotes overall well-being.
What are the key minerals found in Vet Aid products?
Vet Aid products are made from organic unrefined Red Sea salt, which is highly enriched with essential minerals such as Sodium, Chloride, Calcium, Potassium, Manganese, Zinc, Copper, Silver, Iron, and Iodine. These minerals contribute to the beneficial properties of our products.
Can you use Vet Aid Spray for the Ears and Eyes?
Yes, Vet Aid Spray can safely be used on issues of the eyes and ears.
Do Vet Aid Products contain antibiotics?
Vet Aid Products are natural and do not contain antibiotics. This is important so that the animal does not build up resistance to our Vet Aid® products. Antibiotic resistance is a concern with animal wound care. The use of Vet Aid® in debriding and cleansing the wound bed does not have any negative consequences.
Are Vet Aid products environmentally friendly?
Absolutely! All Vet Aid products are natural and completely free from any harmful chemicals, dyes, or colors that could adversely impact the environment and human health.
How does Vet Aid contribute to ocean protection?
Vet Aid is deeply committed to environmental preservation. Our initiative, Project Blue Green, is dedicated to spreading awareness and the conservation of our oceans and their ecosystems. As more natural companies are trying to become sustainable, To make a difference in human life and being earth friendly, the research & development of our company has been sustainable in all of these processes.
How does Vet Aid minimize its carbon footprint?
As an ocean focused company, Vet Aid strives to be one of the most environmentally friendly businesses worldwide. We formulate our products using pure, natural ingredients sourced from the ocean. We prioritize recycling, reusing, and eco-friendly packaging to minimize environmental waste. Vet Aid takes great pride in our naturally derived oceanic products and our ongoing efforts to contribute to the creation of a healthier ocean. Additionally, our corporate head office is solar powered with solar panels on the roof.